How to Watch a Film

You must Log In to your account on Film Festival Flix to watch movies.

You do not need tickets, codes, or special vouchers.

Once you’ve purchased, Log In, select your movie and click “Watch Film”

Reminder: Your account was created during your first purchase

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How to add the Film Festival Flix App to your Roku Device

CLICK to Purchase a Roku Streaming Stick on Amazon.com

CLICK to add the Film Festival Flix App to your Roku Devices via your Online Roku Account.

CLICK to learn how to CAST and SCREEN MIRROR select mobile devices and PC’s to your Roku device.

Screen Mirror your Android Device to your ROKU:

1. Log into your account on https://filmfestivalflix.com/ (Email Address and
Password chosen during your first purchase)
2. Open Roku App
3. Scroll down to SETTINGS
4. Click OK
5. Select System
6. Scroll down to Screen Mirror and Select
7. Select allow all
8. Open your Smart View or Screen Mirror on your Android Device
9. Tap on your ROKU and it will say "connecting"
10. Once Connected you are now screen mirroring your Android Device to your ROKU
11. On your Android device select your film and press WATCH FILM

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How to Connect a Computer, Tablet, or Phone to your TV with an HDMI Cable

IF REQUIRED FOR YOUR DEVICE, SELECT THE APPROPRIATE HDMI ADAPTER

CLICK to Purchase an HDMI Cable.

CLICK to Purchase a USB C to HDMI Adapter.

CLICK here to purchase a Lightning to HDMI Adapter on Amazon.com

CLICK here to purchase a Micro USB to HDMI Adapter on Amazon.com

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How to Watch FilmFestivalFlix.com via a Smart TV Internet App

Watch using your SMART TV Internet App

1. Turn on your smart TV and select the internet app to access the website directly.
2. Type in the link https://FilmFestivalFlix.com
3. Log in to your account with your Email and Password.
4. Select your Festival.
5. Watch and enjoy!

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How to Screen Mirror your Apple Device to your Apple TV

How to Screen Mirror your Android Device to Amazon Firestick

How to cast to your TV with Chromecast

How do I Log In to my account?


Please go to https://FilmFestivalFlix.com
In the upper left corner of the screen, click “Log In
Enter your Username
Enter your Password

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How do I change my password?

To change your password, click on “My Profile” which is located in the upper left corner of the screen, beneath “Welcome back [Your Username]”
Click on “Account Details” in the menu options on the left side.
Enter your current password.
Enter your new password of choice.
Click “Save Changes

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How do I change or cancel my subscription?

To change or cancel your subscription, click on “My Profile” which is located in the upper left corner of the screen, beneath “Welcome back [Your Username]”
Click on “Subscriptions” in the menu options on the left side.
Click on the Subscription you wish to change or cancel. Click the highlighted order number or “View” on the right.

Click Cancel. “Cancel” is located under the end date near the top of the form.
 
If you wish to change your subscription, but not cancel, click “Upgrade” or “Downgrade” which is located under the product description in the middle of the form.
 
For questions or issues, please contact Benjamin@FilmFestivalFlix.com

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Can I purchase and watch films and channels outside the United States?

Some channels and films are available worldwide, while some films and channels on Film Festival Flix are geo-blocked to the United States, individual states, or specific regions only.
If you are outside the geo-blocked area, some of our films will not play. Please check the details of your desired film and channel for availability within your territory.

If you’ve purchased a film or channel pass and it will not play, please e-mail SUPPORT to have your purchase refunded.

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Content Geo-Blocking is Wrong for my Address

Due to contractual agreements between Film Festivals and Distributors, select films are geo-restricted.

If you believe you are within the restricted area, there are a couple things you can do…


1. Click to Visit https://www.whatismybrowser.com/.

2. Scroll down to find Location.

3. If your location is stated as within the listed Geo-Restricted area on the film, please e-mail Customer.Service@FilmFestivalFlix.com

4. Be sure to include your Name, E-mail, Address, Order ID (if applicable), or Gift Certificate Code (if available). Please explain your issue.

5. If your location is stated outside of the allowed area, this is an ISP issue. Unfortunately, there is nothing we can do.

6. Please contact your Internet Service Provider (ISP).
You can read more about this potential issue on the What is my Browser FAQ’s.

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Can I see the films after the Festival period is completed?

Every festival is unique. Based upon agreements with participating Filmmakers and Distributors, select films may be made available for streaming rental or download purchase on the various Streaming Festival Channels and Film Collection Pages.

For Virtual Festivals, the films will not be available for viewing outside of the Festival Period.

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I have a subscription, but I’m being asked to purchase the film.

To watch films with your subscription, Click on the “Browse Channels” menu, which is located on the left side of the menu bar at the top of the screen.

Click on the Channel to which you’ve subscribed.
Click on the movie of your choice.
Click “Watch Film” on the main screen to begin streaming.
 
Be sure that you’ve chosen the correct menu item. A common mistake is to click to browse the Complete Library which is a VOD section where you can rent or purchase individual films.
 
If you believe you’re in the right place and your subscription is still not allowing you to watch the films, please e-mail Benjamin@FilmFestivalFlix.com.

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Streaming is slow or stuck

NOTE: The Film Festival Flix Website is more stable on Chrome, and Safari. However it will work in all browsers.
 
Viewing in a Private or Incognito window will provide faster load times and video streaming. To open a Private or Incognito window, click on “File in your browser menu. Choose “New Incognito Window” or “New Private Window“. Regular pages work fine as well if this is confusing.
 
If problems persist, it’s good to clear your browser cache. If you’re unsure how to clear your cache, visit SolutionBay.com for detailed instructions.

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I can’t scroll forward or backward when watching my streaming video?

To be able to see and use the scroll bar, enabling you to move forward or backward in a film, or skip to a certain point…

  • Press your space bar or pause the film.
    Click “Ctrl F” (for PC) or “Command F” (for Mac) to make the video full screen.
    Click your space bar or press play. You should now have access to your scroll bar.
    If you continue to have issues opening your file, please e-mail SUPPORT

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The film trailers aren’t playing on my computer?

Please clear your browser cache. If you’ve visited our site previously, we may have upgraded the site and the computer is trying to access an older version which is no longer available.

If problems persist, it’s good to clear your browser cache. If you’re unsure how to clear your cache, visit SolutionBay.com for detailed instructions.

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The website is not displaying correctly in my browser

NOTE: The Film Festival Flix Website is more stable on Chrome, and Safari. However it will work in all browsers.
 
Viewing in a Private or Incognito window will provide faster load times and video streaming. To open a Private or Incognito window, click on “File” in your browser menu. Choose “New Incognito Window” or “New Private Window“. Regular pages work fine as well if this is confusing.
 
If problems persist, it’s good to clear your browser cache. If you’re unsure how to clear your cache, visit SolutionBay.com for detailed instructions.

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For questions and feedback, please write to info@FilmFestivalFlix.com

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