Frequently-Asked Questions
CLICK to add the Film Festival Flix App to your Roku Devices via your Online Roku Account.
Requirements:
Roku devices must have firmware above v9.0 b1
Requirements:
Amazon Firestick 2nd Generation or Higher
Film Festival Flix Amazon Fire App (3.2)
Watch using your SMART TV Internet App
1. Turn on your smart TV and select the Internet App to access the website directly.
2. Type in the link https://FilmFestivalFlix.com
3. Log in to your account with your Email and Password.
4. Select your Festival.
5. Watch and enjoy!
Please go to https://FilmFestivalFlix.com
In the upper left corner of the screen, click “Log In”
Enter your Username
Enter your Password
Some channels and films are available worldwide, while some films and channels on Film Festival Flix are geo-blocked to the United States, individual states, or specific regions only.
If you are outside the geo-blocked area, some of our films will not play. Please check the details of your desired film and channel for availability within your territory.
If you’ve purchased a film or channel pass and it will not play, please e-mail SUPPORT to have your purchase refunded.
To change your password, click on “My Profile” which is located in the upper left corner of the screen, beneath “Welcome back [Your Username]”
Click on “Account Details” in the menu options on the left side.
Enter your current password.
Enter your new password of choice.
Click “Save Changes“
To change or cancel your subscription, click on “My Profile” which is located in the upper left corner of the screen, beneath “Welcome back [Your Username]”
Click on “Subscriptions” in the menu options on the left side.
Click on the Subscription you wish to change or cancel. Click the highlighted order number or “View” on the right.
Click Cancel. “Cancel” is located under the end date near the top of the form.
If you wish to change your subscription, but not cancel, click “Upgrade” or “Downgrade” which is located under the product description in the middle of the form.
For questions or issues, please contact Customer.Service@filmfestivalflix.com
Confirm that you are logged in to your account on Film Festival Flix.
If you are still prompted to purchase the film to which you’ve already purchased and/or subscribed, Click on the “Browse Channels” menu, which is located on the left side of the menu bar at the top of the screen.
Click on the Channel to which you’ve subscribed.
Click on the movie of your choice.
Click “Watch Film” on the main screen to begin streaming.
Be sure that you’ve chosen the correct menu item. A common mistake is to click to browse the Complete Library which is a VOD section where you can rent or purchase individual films.
If you believe you’re in the right place and your subscription is still not allowing you to watch the films, please e-mail Benjamin@FilmFestivalFlix.com.
NOTE: The Film Festival Flix Website is more stable on Chrome, and Safari. However it will work in all browsers.
Viewing in a Private or Incognito window will provide faster load times and video streaming. To open a Private or Incognito window, click on “File in your browser menu. Choose “New Incognito Window” or “New Private Window“. Regular pages work fine as well if this is confusing.
If problems persist, it’s good to clear your browser cache. If you’re unsure how to clear your cache, visit SolutionBay.com for detailed instructions.
To be able to see and use the scroll bar, enabling you to move forward or backward in a film, or skip to a certain point…
- Press your space bar or pause the film.
Click “Ctrl F” (for PC) or “Command F” (for Mac) to make the video full screen.
Click your space bar or press play. You should now have access to your scroll bar.
If you continue to have issues opening your file, please e-mail SUPPORT
Please clear your browser cache. If you’ve visited our site previously, we may have upgraded the site and the computer is trying to access an older version which is no longer available.
If problems persist, it’s good to clear your browser cache. If you’re unsure how to clear your cache, visit SolutionBay.com for detailed instructions.
NOTE: The Film Festival Flix Website is more stable on Chrome, and Safari. However it will work in all browsers.
Viewing in a Private or Incognito window will provide faster load times and video streaming. To open a Private or Incognito window, click on “File” in your browser menu. Choose “New Incognito Window” or “New Private Window“. Regular pages work fine as well if this is confusing.
If problems persist, it’s good to clear your browser cache. If you’re unsure how to clear your cache, visit SolutionBay.com for detailed instructions.
